The quality policy of Chemstore Ltd. is as follows: Chemstore strives to conduct its business with a total commitment to our customers and their requirements. We define quality as conformance to our customer’s needs, both internal and external, and conformance to all quality requirements. In order to achieve this goal, we need the co-operation and effort of the entire Chemstore work force. We must function as a team in our efforts to give the customer what they want every time.
We are committed to being very aggressive in our attitude towards quality and customer service, primarily since we want to be ranked as the “best” in our business. Quality is not just another goal, it is our basic strategy for survival and future growth, and we are committed to continually improve our quality system through the integrated use of the ISO 9001 standard with our core business processes.
Our quality objectives are to provide high quality products, on time, with excellent service and at the lowest cost. The attainment of such objectives will lead to customer satisfaction and a prosperous ongoing relationship for all. To reach our objectives, we will have to maintain a constant focus on quality with full dedication, commitment, and teamwork.
The Chemstore QUEST is to conduct our business with a total commitment to our customer requirements. Within the company, quality is defined as conformance to our customers needs, both internally and externally, and conformance to all quality requirements.
Our journey is Total Quality Management – fully satisfying our customer requirements through a process of continuous improvement. It is critical to understand that Total Quality Management is not a short term program. It’s a long term commitment aimed at continuously improving the way we work, providing a safe work environment, managing our business processes through the setting and monitoring of quality objectives, and supplier selection, retention and continuous improvement. It is our goal to posture our company for market expansion, thereby providing improved job security and quality of life for all.
It must be clearly understood that we will not allow quality to take second place behind cost or schedule. All employees have the right to question their supervisor’s decisions or actions if they feel that quality is being compromised.